MVT Canadian Bus Inc. will take over as the City of Barrie’s transit provider on July 1, the City of Barrie announced today.
A 20-year agreement with MVT includes service level standards, with targets the provider must meet or it will face penalties.
Many of the indicators are related to customer service, including the level of customer satisfaction, measured through customer complaints and resolutions, and service reliability, measured by the provider’s ability to maintain on-time service.
“This new contract won’t change routes or the amount of vehicles on the road, but it will impact the rider experience,” says Dan Burton, Manager of Transit. “Our transit system belongs to Barrie residents and it should be as enjoyable and comfortable as possible—that’s been our focus with this service agreement.”
In addition to the new performance-based contract, Barrie Transit customer service staff will move to the Downtown Bus Terminal to sell tickets and interact with riders on a daily basis.
“Our riders’ needs are our priority, from the cleanliness of the vehicles, to the availability and friendliness of the staff,” Burton said. “We expect our riders will notice a difference when the new contract starts in July.”
The new service contract is the result of an extensive procurement process that focused on improving value by boosting the quality of service to riders, while providing the City with more flexibility and control. The current provider has been in place for more than 25 years. Existing staff will have the opportunity to apply for positions with the new provider.
MVT Canadian Bus, Inc. is a subsidiary of MV Transportation Inc., the largest private provider of para-transit services and the largest privately-owned passenger transportation contracting firm based in the United States. More than 17,500 employees work in more than 146 locations around the world, offering a wide array of transportation solutions to public and private entities.
Article courtesy of City of Barrie